Roxy

Returns Policy

ALL SALES ARE FINAL Due to the nature of our products and federal health regulations all sales are final & Exchanges are not allowed . Custom Orders may be refunded IF preparation of the unit has not begun. Preparations are = ordered inventory , lace customization, Cap prep. A $60 restocking fee will be deducted from any refunded Custom wig order . Extensions & lace are not kept on hand. and are available for pre order only. therefore they are non refundable . Hair accessories are non refundable Digital Products such as tutorials , vendors list , ebooks , courses , etc are non refundable Disputes are not permitted ! By completing a purchase with The Dreya Michelle Brand you are agreeing to our policies and waiving all right to file a dispute against us Disputes hurt the integrity of our business and we would prefer to handle any situation directly with our consumer Billing & shipping address must match or order will be cancelled For all orders over $100 you are required to send/upload a photo of your ID showing name and address & a photo of your card showing only the last 4 digits .

Shipping

All packages are shipped through USPS . Each Package comes with $100 insurance Signatures are required for all packages over $50 Standard Shipping is 3-5 business days. Please keep in mind shipping time is separate from processing time Processing time is 21 business Days ( Ready to Ship wigs are shipped within 72 hours ) Once a tracking number is generated, we are not responsible for any lost/damaged packages, however we will do our best to ensure our customer is satisfied. Expected delivery dates may change due to the shipping carrier , this is at no fault to The Dreya Michelle Brand If you need any assistance with your package please contact USPS at 1-800-275-8777 (1-800-ASK-USPS) Digital products such as tutorials, ebooks , vendors list or courses will automatically be sent to the email purchased with.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.